How to Cancel Your Subscription or Trial
Updated
Cancel in a Few Clicks#
- In the sidebar, click Settings, then the Billing Details tab.
- Click Cancel Subscription.
- In Before You Go, answer What made you cancel? and What could we do to make you reconsider? in your own words, then click Continue. Both answers are needed.
- You may see one offer: Keep Your Trial, Skip The Charge on a trial, or Pause Instead? on a paid plan. To carry on, click Cancel Trial (on a paid plan: Cancel Plan).
- Read the summary of what happens, then click Cancel Trial (on a paid plan: Cancel Plan).
- The last screen confirms it. Click Close, or Book Call if you would like to tell Minh more in 15 minutes.
You are done when the billing card shows a Cancelling badge and the date your plan ends. You also get an email confirming it.
Only the account owner can cancel
Billing Details is visible to the owner only. If you are an Admin or Member, ask the owner. If you cannot reach the Billing Details tab for any reason, email contact@seomatic.ai and a person will cancel it for you, usually within one business day.
Cancelling a Trial#
- Your plan is never charged. The billing card shows Your trial is cancelled and ends on your trial end date.
- The $1 trial fee is not refunded.
- You keep SEO Copilot and your data until the trial end date, then your workspace moves to the Free plan with all your data.
Only worried about the automatic charge?
Click Ask First on the Keep Your Trial, Skip The Charge screen. Your card is not charged when the trial ends. We email you a Start plan link 3 days before, and again the day before if something your agents made is live. If you don't start it, your account pauses and nothing is lost. If you cancel anyway and say the automatic charge is why, your agents keep working until the trial ends.
Otherwise, work your agents do on their own stops as soon as you cancel the trial. Changes you approve yourself still run until the end date, from the board, an email, Slack or SEO Copilot. Your data and SEO Copilot stay available until the end date.
Cancelling a Paid Plan#
- No further charges. Your plan stays until the end of the billing period you already paid for. That period is not refunded.
- Work your agents do on their own stops right away. Changes you approve yourself still run until the end date.
- On the end date your workspace moves to the Free plan. Your data stays, and so does SEO Copilot. Only the agents that make changes stop.
What happens to your website, your pages and your data is covered in what happens when you cancel.
The One Offer You May See#
| Offer | When it is offered | What it does |
|---|---|---|
| Keep Your Trial, Skip The Charge | Trials that would be charged automatically when they end | Ask First keeps the trial and turns off the automatic charge. A Start plan link comes by email instead. |
| Pause Instead? | Paid plans. Not on Enterprise, or while a payment is failing. | Pause stops billing for 1, 2 or 3 months. |
There is never a discount, and the offer is the same whatever you write. You can always carry on and cancel from the same screen.
How a Pause Works
- Nothing is charged during the pause. Your data and settings are kept.
- SEOmatic is locked while paused: you see Your subscription is paused, your agents stop, and SEO Copilot is closed too.
- It resumes on its own when the pause ends. The first charge after it is your next renewal date on or after that day.
- To come back early, click Resume Subscription in Billing Details.
Changed Your Mind?#
- Before the end date: in Billing Details, click Reactivate {Plan}, then Resume Subscription. Billing carries on at the end of the current period. A trial picks up where it was, with the same end date. The cancellation email has a button that does the same thing.
- After the end date: in Settings > Plans, click Reactivate {Plan} or Choose Plan. You pay today. There is no second trial.
- Will I get a refund?
- No. Cancelling stops future charges. The period you already paid for, and the $1 trial fee, are not refunded.
- My payment failed. Can I still cancel?
- Yes. Cancelling stops the payment retries. If it was your first payment after the trial, you are not charged and your account moves to the Free plan right away.
- I want to change plans, not cancel. Why is it refused?
- While your plan is set to cancel, plan changes are refused. Click Reactivate {Plan} in Billing Details first, then change plan.
- Does cancelling delete my account?
- No. Your account and data stay on the Free plan. To remove everything, see delete your account.
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Still need help?Email contact@seomatic.ai with your site address and a screenshot. A person replies, usually within one business day.