Troubleshooting
Fixes for the problems customers hit most often.
10 articles
- I approved a fix but nothing changed on my siteApproved fixes can be queued, waiting for the live check, or held until you do one thing. Open the task, read its status line and match it to the tables here.
- My agents are on but nothing is happeningAgents need your website connected, a paid plan or trial, credits and, for bigger changes or in Approval mode, your yes. Match what you see to the fix here.
- Why was my campaign paused?Campaigns pause on their own to protect your site and credits, or when nothing could change. Open the campaign, read the reason at the top and do what it says.
- Fix a broken connection: Error status, sync notes and reconnectingA red Error status or an amber note on your connection card means your agents cannot edit your site. What each message means, and how to reconnect in 2 minutes.
- Why an article or change was held back for reviewAgents only publish what they can back up. A quality check removes claims it cannot support, or closes the work with nothing changed. Here is what you see.
- My site still shows the old version of a pageThe change is usually saved, and a cache is showing you an older copy. Clear your browser, site and CDN caches, or find the theme or plugin that overrides it.
- Search Console is connected but SEOmatic shows no dataUsually no property is picked, the wrong one is picked, or Google stopped accepting the connection. Open Search Visibility to see which, then follow the fix.
- A change landed on the wrong page, or a page builder page was skippedAgents cannot change text on Elementor, Beaver Builder, Oxygen or Bricks pages. If a fix hit the wrong page, undo it and tell agents which page should rank.
- Undo a change that broke something, or see why one was rolled backUndo any agent change from Live on your site or from SEO Copilot, with no time limit. If SEOmatic rolled one back itself, your clicks dropped after that change.
- SEOmatic is looking at the wrong site, or at old dataEach workspace works on the site of its Search Console property, then its connected website. Fix those two and the market settings, then ask for a fresh check.