ChatSEO Consumes Credits but Does Not Return the Analysis
In reviewHi, I’m experiencing a recurring issue with ChatSEO.
I asked ChatSEO to perform a detailed analysis of four e-commerce pages using Google Search Console data.
ChatSEO reported that it had:queried Google Search Console;crawled the four pages;pulled query-level data;checked SERP features and indexing;analyzed cannibalization.However, after completing these actions, the response stopped before displaying the actual analysis.
I then explicitly asked ChatSEO to continue the previous response without running new tools and simply display the analysis it had already completed.
The response stopped again almost immediately after the introduction, without returning the four-page analysis.
AI credits appear to have been consumed for these operations, but I did not receive the requested output.
Could you please investigate:Why is ChatSEO repeatedly stopping before returning the final analysis?Were credits charged for the failed/incomplete responses?Can those credits be restored?Is there a response-length or tool-output limitation causing this?How should I request larger analyses without repeatedly consuming credits when the final response fails?This is important for us because we are currently evaluating SEOmatic during the trial and a significant portion of our AI credits has already been consumed during testing.
1 comment
Minh
Thanks for the detail, it took me straight to the bug. Why it stopped: our recovery step for when the model finishes its tool work without writing the reply was capped far too low to hold a four-page analysis. Your follow-up hit a related gap. Credits: you shouldn't have been charged. I've restored 229,763 credits - all seven affected responses, not just the two you noticed. Length limit: that was the cause. Fixed, shipping today. Large analyses will come back in full, no special handling needed, and any response that fails to deliver are fully refunded automatically. Sorry for the disruption